TeamViewer is making significant strides in the industrial digital transformation landscape, as evidenced by its latest announcements at Hannover Messe. The company is introducing enhancements to its Agentless Access and Assist AR solutions, which are designed to bridge the gap between operational technology (OT) and information technology (IT). These innovations aim to tackle common operational challenges such as downtime, security vulnerabilities, and increasing system complexity.
Advancements in Secure Remote Access
One of the standout features unveiled is the TeamViewer Agentless Access, which provides a zero-trust, direct remote access solution for OT equipment. This system channels access through an on-premises gateway, eliminating the need for software installations on endpoint devices. At Hannover Messe, TeamViewer partnered with Bechtle to showcase a secure access gateway that comes pre-configured with Agentless Access. This plug-and-play solution enables companies to implement secure and scalable remote access along with endpoint management for their industrial systems.
The partnership with Bechtle is further enhanced by a new release of Agentless Access, which introduces extended protocol support. This update allows for secure connections to legacy systems, including older platforms like Windows XP. IT and OT teams can now isolate these legacy systems from direct internet access while enabling various use cases, from remote control to PLC programming.
Integrating Augmented Reality with AI for Enhanced Support
In addition to remote access innovations, TeamViewer is also revealing an AI-powered extension of its Assist AR solution. This enhancement enables industrial service teams to capture and utilize expert knowledge effectively, facilitating quicker resolutions to unplanned downtimes. By integrating Augmented Reality with TeamViewer’s AI agent, Tia, and its proprietary knowledge graph, support staff receive real-time guidance during live video calls. This feature allows teams to access past solutions for similar issues, making expert knowledge readily available when it is most needed. The result is a streamlined support process that significantly reduces downtime, costs, and operational risks.
Oliver Steil, the CEO of TeamViewer, emphasized the importance of AI-driven transformation in manufacturing. He stated that companies that modernize their operations while managing complexity and risk will maintain a competitive edge. Through collaborations with trusted partners like Bechtle, TeamViewer aims to embed secure access and AI support into daily industrial workflows, enabling innovation to thrive even in diverse and challenging environments.
Insights and Discussions at Hannover Messe
Oliver Steil will participate in discussions focusing on the ongoing digital and AI transformation within the manufacturing sector at Hannover Messe. These conversations promise to shed light on how organizations can navigate the evolving landscape of technology and operational efficiency.
Visitors to the TeamViewer booth in Hall 15, stand E52, can witness live demonstrations of both Agentless Access and Assist AR, showcasing how these solutions can be integrated into industrial operations.
Empowering Digital Workplaces
TeamViewer’s Digital Workplace platform is designed to connect people with technology, enhancing and automating digital processes to improve workplace efficiency. Since its inception in 2005, the company has evolved from providing basic remote access solutions to becoming the preferred choice for millions worldwide, helping users address IT challenges effectively.
Today, over 635,000 customers, ranging from small businesses to large enterprises, rely on TeamViewer to optimize their digital workplaces. The company’s solutions are instrumental in preventing and resolving disruptions, managing complex IT and industrial landscapes, and enhancing processes through augmented reality and AI-powered assistance.
Meeting Modern Challenges
As organizations face the realities of global digital transformation, including labor shortages, hybrid work environments, and rapidly evolving technologies, TeamViewer’s offerings present clear advantages. The solutions provided by TeamViewer enhance productivity, minimize machine downtime, accelerate talent onboarding processes, and improve overall satisfaction for both customers and employees.
Headquartered in Göppingen, Germany, TeamViewer employs approximately 1,900 individuals globally. The company reported revenue of around EUR 768 million in 2025 and is publicly traded on the Frankfurt Stock Exchange as TeamViewer SE (TMV), which is part of the SDAX index.
In conclusion, TeamViewer is positioning itself at the forefront of industrial digital transformation through innovative solutions that streamline remote access and enhance operational efficiency. By integrating advanced technologies such as AI and Augmented Reality, TeamViewer not only addresses current challenges but also sets the stage for future advancements in the manufacturing sector.
Key Takeaways
- TeamViewer introduces Agentless Access for secure, zero-trust remote access to OT equipment.
- A partnership with Bechtle enhances the deployment of secure access solutions in industrial environments.
- AI-powered Assist AR solutions provide real-time expert guidance during troubleshooting.
- TeamViewer’s platform connects people with technology to improve digital workplace efficiency.
- The company continues to evolve in response to the growing complexity of industrial operations and digital transformation needs.
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